Customer is king, bait or a fake feel good statement!
Then I take matters further and call their “customer care” number, which for the customer’s convenience they keep toll free, because of which you have to keep trying a zillion times to get through, throughout I’m wondering how many other users are having similar difficulties with their connections too!
My call is finally answered by a computer, who asks me so many (useless) questions about me, my account, my location and so on, that I almost forget what I had called for. Then after being transferred through the maze, I call it a maze coz that’s how I felt, press 1/2/3 for language selection, then again go through a dozen numbers to tell them what service I’m using, then I have to tell them which connection I’m using, and then I have to select which department I want to talk to, accounts, recharge, technical, etc etc!
Just when I was on the verge of hanging up a polite and friendly human is on the other side of the line, I say hello too and she asks me who I am, where I am calling from (how does it matter?) what connection I have and all the same series of questions all over again! And as it is as soon as I give them the name of my connection they will have all these same details in matter of seconds on their monitors as well. But as I needed my net to be working again so I oblige her though very sardonically!
Oh did I tell you even after selecting English as my preferred language I am made to converse with a Marathi speaking executive, we both somehow manage to understand each other. And after going through all their procedural requirements for almost all afternoon she tells me I am in the wrong department! I had selected technical and now I had to go to the complaints department! I ask her if there is a short cut of some sort, coz I’ve already spent more than an hour to get till her. But I realize she’s hung up- all the hospitality and politeness don’t with!
So I’m off calling them again. Anyone out there have any ideas how I can make this happen faster and easier, like life is supposed to be with developing technologies?